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Discussions
The AI-native traits we should be hiring for
Lessons learned from one of new engineers
17 hrs ago
•
Andrew Walker
6
2
2× – nine months later: We did it
You can too.
Apr 16
•
Darragh Curran
33
5
5
Product strategy still means saying no.
But AI changes what we can say yes to.
Apr 15
•
Darragh Curran
5
Every business leader deserves their own data analyst. We built one.
We spent 4 years building a world-class data foundation at Intercom.
Apr 10
•
Cormac McGuire
14
1
Never stop disrupting yourself; introducing the Fin API platform
Today we’re announcing the launch of the Fin API platform. Our best-in-class vertical customer service models that power Fin are now available for you…
Apr 3
•
Eoghan McCabe
6
1
March 2026
Never waste a good crisis
Building reliable AI products amongst the chaos
Mar 31
•
Anne Marie Kingsland
7
1
The age of vertical models is here
Last week we quietly shipped the most significant new technology in the customer service agent category since we started it three years ago.
Mar 26
•
Eoghan McCabe
25
2
4
What we're learning from engineers getting the most from Claude Code
Workflows, mindset, and the anxiety most people aren't talking about
Mar 25
•
Andrew Walker
12
We Gave Claude Code to Everyone at Intercom. Not Just Engineers. Everyone. It Took Us a Few Weeks.
How we did it. What we learned.
Mar 23
•
Andrii Yakovenko
16
6
How we design when the code writes itself
AI isn't just increasing the speed of building, it's changing how we work
Mar 20
•
John Moriarty
31
2
7
How we use Claude Code today at Intercom
The road to a full-stack engineering platform
Mar 19
•
Brian Scanlan
19
4
The last internal dashboard we’ll ever build
Why we're rebuilding our data layer as a product
Mar 18
•
Michael O'Boyle
13
2
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