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Discussions
Webinar Q&A: How Fin 3x'd R&D output in 16 months
Our answers to your 72 questions
20 hrs ago
•
Darragh Curran
3
General intelligence isn’t the bottleneck
Frontier models keep getting smarter, that doesn’t mean they’re better.
May 18
•
Anne Marie Kingsland
6
Two glass boxes
In B2B AI, the customer is a builder. That changes what the product is.
May 15
•
Ángela Castillo-Gill
8
Today Intercom becomes Fin
Sometimes you see a corporate announcement that’s so obvious and so late, it’s almost an admission of failure.
May 12
•
Eoghan McCabe
15
1
3
Fill in the blanks
Left to its own devices, AI will push you to the middle
May 10
•
Anne Marie Kingsland
6
The verticalization of vertical AI
The idea that software is developing at a pace never seen before is now more than trite.
May 7
•
Eoghan McCabe
6
April 2026
SaaS wasn’t built for Agents, but they’re coming
Are you ready for them?
Apr 27
•
Brian Scanlan
11
1
AI is approving our pull requests
Here's how we made it safe
Apr 24
•
Kesha
and
Niamh Young
11
The Customer Agent era
We’re announcing the most significant new strategic development since the start of the Customer Agent category: Fin now has specialized roles.
Apr 22
•
Eoghan McCabe
10
2
How Intercom 2x’d their engineering velocity in 9 months with Claude Code | Brian Scanlan
Watch now | 🎙️ Brian Scanlan (Intercom) shows how they doubled engineering output using Claude Code skills, deep telemetry, and a culture that empowers…
Published on Lenny's Newsletter
•
Apr 20
1:18:45
The AI-native traits we should be hiring for
Lessons learned from one of new engineers
Apr 17
•
Andrew Walker
7
3
2× – nine months later: We did it
You can too.
Apr 16
•
Darragh Curran
51
16
6
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