Archive - Fin Ideas

Designing for the spoken word

Trust, timing and first impressions: what we've learned from building voice AI

4 hrs ago •

Today we’re announcing our next R&D hub in Berlin to help us scale, explore, and above all, go faster.

Oct 29 •

Support teams are now AI product teams

And it's more than just a fancy new title

Oct 28 •

Fin Sunday Edition #7

Boundaries? What boundaries?

Oct 26

AI is a convergent force

Dread it, run from it, convergence arrives all the same

Oct 21 •

Fin Sunday Edition #6

Building agents, making taste, and more of the week's activities from the team behind Fin.

Oct 19

The rise of the Customer Agent

The next phase of Intercom's vision is taking shape

Oct 17

The next leap forward for Fin

Complex, nuanced customer service AI with Fin 3

Oct 17 •

Fin Sunday Edition #5

A week of change in design and AI with the team behind Fin

Oct 12

A tale of two Agent Builders

What two competing solutions to the same design problem tell about the future of designing AI interfaces.

Oct 10 •

Pioneer 2025 was all about people

Recapping our annual AI event, the launch of Fin 3, and more

Oct 10

Intercom's 3-point framework for AI-driven design

Shipping code, vibe coding the roadmap, and owning the entire frontend

Oct 7 •

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