For the third time in as many years, I sat down with Intercom’s Chief AI Officer Fergal Reid to discuss the current AI landscape.
The landscape of AI has shifted dramatically over the past year. In this conversation, we look at what’s changed, why scaling pre-training models hit a wall, and how reasoning and reinforcement learning are now leading the charge. We also touch on the “DeepSeek moment,” massive infra investments, the shrinking gap between open and frontier models, and the business and regulatory implications for builders and society.
I personally find these conversations very grounding: Fergal is one of the sharpest minds in the entire AI space, and he thinks broadly and deeply about what recent developments mean for products, business, and society.
Follow the Fin /ideas podcast on YouTube, Apple Podcasts, Spotify or wherever you get your podcasts.